Customer Support/Operations Coordinator II
| Company | LexisNexis Risk Solutions |
|---|---|
| Location | Alpharetta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- HS diploma or GED
- Advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience
- Public Records related experience
- Strong communication skills
- Complex problem-solving skills
- Full proficiency and works with limited supervision
- Can identify key issues and patterns from incomplete data and can spot less obvious solutions to problems
- Act as an informal resource for colleagues with less experience
Responsibilities
- Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints
- Resolves customer inquiries and complaints fairly and effectively
- Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
- Recommend and implement programs to support customer needs
- May act as a lead, coordinating and facilitating the work of others, but spends most of the working time doing the same work processes and activities as other employees on the team
- Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines Business support roles
- Involved in business support or clerical work and rely on administrative, data organizing and coordination skills, normally using established procedures
Preferred Qualifications
-
No preferred qualifications provided.