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Customer Support Manager

Customer Support Manager

CompanyAlphabe Insight
LocationLos Angeles, CA, USA
Salary$Not Provided – $Not Provided
TypeFull-Time
DegreesBachelor’s
Experience LevelMid Level, Senior

Requirements

  • Bachelor’s degree in Business, Communications, or related field
  • 3+ years of experience in customer support or service management
  • Proven leadership and team management skills
  • Strong problem-solving and conflict-resolution abilities
  • Excellent communication, interpersonal, and organizational skills
  • Experience with CRM and support tools (e.g., Zendesk, Freshdesk, or similar)
  • Ability to work under pressure and adapt in a dynamic environment

Responsibilities

  • Manage and mentor the customer support team, ensuring optimal performance and development
  • Design and implement support strategies, workflows, and performance metrics
  • Handle escalated customer issues with professionalism and efficiency
  • Collaborate with product, sales, and engineering teams to improve service quality
  • Monitor support trends and provide actionable insights to upper management
  • Ensure timely resolution of customer inquiries and technical issues
  • Maintain and improve support documentation and resources
  • Drive initiatives to enhance the overall customer experience

Preferred Qualifications

    No preferred qualifications provided.