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Customer Support Enginer
| Company | KLA |
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| Location | Hillsboro, OR, USA |
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| Salary | $33.75 – $57.36 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Ability to use and understand DVMs, oscilloscopes, flow meters and various other test equipment.
- Must successfully complete ongoing technical training to acquire a detailed knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.
- Attainment of Certification Level 3 including basic proficiency in systems level repair of a product within a family is required within defined time period.
- Good interpersonal/communication skills in understanding customer needs.
- Ability to work with exacting timelines to address system down events that may affect customer manufacturing area.
Responsibilities
- Evaluate, analyze, diagnose and solve technical equipment problems via telephone, remote access or in person at a customer location.
- Repair of system level issues based on CSEs technical knowledge, education, and training.
- Ensure equipment enhances customer production and may recommend shutdown of customer fab equipment to prevent process excursions.
- CSEs prepare field service reports on all support activity as part of tracking and accounting for work activity.
- Cross train and assist other field service engineers as appropriate. Provides mentorship and technical assistance to less experienced support engineers.
Preferred Qualifications
No preferred qualifications provided.
