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Customer Support Engineer – Spts
| Company | KLA |
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| Location | Los Angeles, CA, USA |
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| Salary | $40.73 – $69.24 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor of Science Degree in Electronics or Engineering (or equivalent work experience)
- Solid background in electronics, RF theory, mechanical engineering, vacuum technology, and basic knowledge of plasma processing equipment
- Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level
- Working knowledge of MS DOS, Windows software as well as MS Office products
- Excellent communication and customer interfacing skills
- Good organizational skills
- An adaptable approach to working hours, locations and conditions
- A flexible approach to work responsibilities, enabling both independent and team working
- Ability to work alone or unsupervised for extended period, often in difficult conditions
- A systematic and logical approach to problem solving
- Must be able to travel extensively (up to 3 weeks or more per month) to support the customer base as required
Responsibilities
- To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support
- To generate a close working relationship with the customers to enable the company to sell its product portfolio
- Provision of feedback enabling the pro-active identification of product and business process improvements
- Timely completion of all field reports
- Other duties as required
Preferred Qualifications
- Knowledge of Chemical Vapor Deposition (CVD) Equipment not essential but preferred
