Customer Support Engineer I – Fixed operations
| Company | Tekion |
|---|---|
| Location | Sharonville, OH, USA, Cincinnati, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience as an Application Support Engineer.
- Experience in Fixed Operations (Parts/Service) in an automotive environment.
- Knowledge of APIs and coding skills preferred.
- Working knowledge of SQL, Mongo Databases & basic network configuration.
- Previous experience in application, production or product support.
- Ability to learn and master employer-specific software.
- Complex problem solving.
- Written and verbal communication skills.
- Ability to diagnose & address application issues.
- Candidate should be ready for rotational shift.
Responsibilities
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ability to understand the application both functionally and technically.
- Refer to internal database or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
Preferred Qualifications
- Basic understanding of IoT and software.