Customer Support Associate – Starlink
| Company | SpaceX |
|---|---|
| Location | Bastrop, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High school diploma or equivalency certificate
- 1+ years of experience in a front-line customer support role and/or customer service
Responsibilities
- Triage and resolve customer issues across multiple channels (inbound/outbound calls, chat, email)
- Provide technical support to customers using hardware, software, and network expertise
- Be a relentless internal advocate for the customer within SpaceX. Understand customer concerns, address them, and ensure their satisfaction
- Surface product, process, and training issues by pairing quantitative and qualitative methods
- Collaborate with internal teams to create and improve troubleshooting workflows and identify root causes of issues
- Create and maintain an internal knowledge base and help center collateral
Preferred Qualifications
- 6+ months of customer support via phone, chat, email, voice, etc.
- Excellent problem-solving and sleuthing skills
- Ability to exceed the obvious and available solution, to do whatever it takes to satisfy the customer by being relentless and taking ownership
- Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving customer issues, and can distill complex concepts into simple explanations
- Ability to work within a team environment
- Excellent empathy, active listening, and resiliency skills
- Strong attention to detail and excellent time management
- Experience in a training, learning and development, analytics, service design, vendor management, or content management role
- Demonstrated experience in a high-growth, fast-paced environment
- Technical aptitude – experience with networking, hardware troubleshooting, software development, etc.
- Written/verbal business fluency in English