Customer Support Associate
| Company | Convera |
|---|---|
| Location | Orange, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Experience in a busy team in a client facing function, within a financial services environment
- Excellent communication and listening skills with ability to network and build internal and external relationships at all levels
- Excellent time management and attention to detail
- Proactive & not afraid to speak up should you see something you don’t think looks right
- Experience using MS Outlook, Excel, Word, PowerPoint and the internet
Responsibilities
- Handling online requests from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards
- Keying in transactions, sending customer communications and processing payments
- Running, analyzing and providing reporting to internal and external clients
- Working closely with our Front Office teams to provide our clients with unrivalled levels of customer service
- Running daily controls to ensure smooth running of our day to day processing and working with other internal departments should any concerns arise
- Adhering to compliance and regulatory requirements whilst delivering high level of customer service to our clients
- You must be able to work well independently and as part of a team, be it in an office or remote environment
Preferred Qualifications
- A passion for excellence in customer service and customer management along with proven track record for embedding this passion in team culture