Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Cleveland, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Previous experience in customer support or a related field preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to handle multiple tasks in a fast-paced environment
- Proficient in Microsoft Office Suite and customer support software
- A positive attitude and a strong desire to help others
- High school diploma or equivalent required; additional qualifications in customer service or related fields is a plus
Responsibilities
- Respond to customer inquiries and provide accurate information regarding products and services
- Handle customer issues and complaints, ensuring timely resolution
- Assist in troubleshooting technical issues and escalating them when necessary
- Maintain customer records and update information in the system
- Coordinate with other departments to resolve customer concerns and improve service
- Provide support for product-related queries and guide customers through various processes
- Ensure all customer interactions are logged accurately in the system
- Contribute to maintaining a high level of customer satisfaction
Preferred Qualifications
- Previous experience in customer support or a related field preferred
- Additional qualifications in customer service or related fields is a plus