Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Columbus, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Previous experience in customer support or customer service roles
- Strong communication and interpersonal skills
- Ability to handle customer inquiries and complaints in a professional manner
- Organizational and multitasking abilities
- Proficiency in Microsoft Office Suite
- Problem-solving and decision-making skills
- High school diploma or equivalent required
Responsibilities
- Respond to customer inquiries via phone, email, and in-person
- Assist customers with property-related questions, concerns, and service requests
- Maintain customer records and update information as needed
- Provide accurate information regarding property services, leasing processes, and maintenance
- Escalate issues to the appropriate departments when necessary
- Track customer interactions and follow up to ensure satisfaction
- Assist with administrative tasks related to customer support
- Maintain a positive, professional demeanor while interacting with clients and team members
Preferred Qualifications
- Additional customer service certifications are a plus