Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Kansas City, MO, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Proven experience in customer service or a similar role
- Strong communication and problem-solving skills
- Ability to remain calm and professional in challenging situations
- Excellent organizational and time-management abilities
- Proficiency in Microsoft Office and CRM systems
- A positive and proactive attitude
- High school diploma or equivalent required
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Provide accurate product and service information to customers
- Troubleshoot customer issues and provide solutions in a timely manner
- Process customer orders, returns, and exchanges
- Maintain and update customer records in the database
- Assist with administrative tasks as needed
- Ensure high levels of customer satisfaction by delivering quality service
- Collaborate with other departments to resolve customer concerns
Preferred Qualifications
- Additional qualifications in customer service preferred