Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | New Orleans, LA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong communication and interpersonal skills
- Problem-solving abilities with a focus on customer satisfaction
- Detail-oriented and organized
- Ability to multitask in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
Responsibilities
- Handle customer inquiries via phone, email, and chat in a professional and friendly manner
- Provide timely and accurate information to customers regarding our products and services
- Resolve customer issues and complaints efficiently, ensuring a high level of satisfaction
- Maintain detailed records of customer interactions and transactions
- Work closely with other departments to ensure customer needs are met
- Assist with administrative tasks as needed
- Identify and escalate priority issues to the appropriate team members
Preferred Qualifications
- Experience in customer service or support is a plus