Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Washington, DC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- 1+ years of experience in a customer support or administrative role
- Strong communication and problem-solving skills
- Ability to work independently and manage time effectively
- Familiarity with CRM software or helpdesk tools is a plus
- Strong attention to detail and organizational skills
Responsibilities
- Respond to customer inquiries via phone, email, and internal ticketing system
- Troubleshoot basic technical issues and escalate complex problems
- Maintain accurate records of customer interactions and actions taken
- Collaborate with the operations and IT departments to ensure seamless support
- Follow up with clients to ensure satisfaction and issue resolution
- Provide feedback on common customer issues and suggest improvements
Preferred Qualifications
- associate’s or bachelor’s degree preferred
- Familiarity with CRM software or helpdesk tools is a plus