Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Birmingham, AL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or equivalent; associate or bachelor’s degree preferred
- 1+ year of experience in customer support, client services, or a related role
- Excellent verbal and written communication skills
- Ability to multitask, stay organized, and manage time efficiently
- Strong problem-solving skills and attention to detail
- Proficiency with support platforms and office software (e.g., CRM systems, MS Office)
- A calm, patient, and professional demeanor when handling customer interactions
Responsibilities
- Respond to customer inquiries via phone, email, and internal ticketing systems
- Troubleshoot and resolve client issues with accuracy and empathy
- Document customer interactions and escalate complex cases when needed
- Maintain up-to-date knowledge of company products and services
- Provide feedback to product and development teams based on user experience
- Assist in creating customer service documentation and support materials
- Track issues and ensure timely follow-up and resolution
Preferred Qualifications
- associate or bachelor’s degree preferred