Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior |
Requirements
- High school diploma or equivalent; associate degree or higher preferred
- 1+ year of experience in a customer service or support role
- Strong communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Proficiency with Microsoft Office and general computer systems
- Detail-oriented and highly organized
Responsibilities
- Respond to customer inquiries via phone, email, and internal systems in a professional and timely manner
- Assist with troubleshooting and resolving client issues
- Document interactions and escalate complex cases when needed
- Support internal teams with customer feedback and service improvement suggestions
- Maintain up-to-date knowledge of company products and services
- Ensure customer satisfaction and provide follow-up to ensure resolution
Preferred Qualifications
- Associate degree or higher preferred