Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Grand Rapids, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High school diploma or equivalent required; associate degree preferred
- 1+ year of customer service or administrative support experience
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- Proficient in Microsoft Office and basic computer systems
- Ability to remain calm and professional in high-pressure situations
- Attention to detail and a customer-oriented mindset
Responsibilities
- Respond to customer inquiries via phone, email, and in person
- Resolve customer complaints and escalate issues when necessary
- Maintain accurate records of customer interactions and transactions
- Support the customer service team with administrative tasks
- Monitor and follow up on client cases to ensure timely resolution
- Collaborate with internal departments to improve customer experience
- Provide product or service information and guidance to customers
Preferred Qualifications
-
No preferred qualifications provided.