Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Tampa, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent; some college education preferred.
- Previous experience in customer service or a related field is a plus.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in Microsoft Office Suite or similar software.
- Positive attitude with a strong desire to help others.
Responsibilities
- Assist customers via phone, email, or in-person to resolve inquiries and concerns.
- Process customer requests and provide accurate product or service information.
- Collaborate with other departments to ensure customer needs are met efficiently.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Ensure high levels of customer satisfaction and provide solutions to complaints or issues.
- Monitor and follow up on customer feedback to improve service quality.
Preferred Qualifications
- Previous experience in customer service or a related field is a plus.