Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Houston, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent; associate degree or higher preferred
- Previous experience in customer service or administrative support
- Strong verbal and written communication skills
- Excellent problem-solving abilities and attention to detail
- Proficient in Microsoft Office and general computer skills
- Ability to work independently and within a team in a fast-paced environment
Responsibilities
- Respond to customer inquiries via phone, email, and in-person
- Provide accurate information regarding services, pricing, and company policies
- Document customer interactions and track service issues
- Assist in resolving complaints and escalating complex issues to the appropriate departments
- Maintain up-to-date knowledge of products and services
- Support other administrative and operational functions as needed
Preferred Qualifications
- associate degree or higher preferred