Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Orange, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
- 1+ year of experience in customer service or a similar role
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office and basic CRM systems
- Ability to multitask and work in a fast-paced environment
- Professional demeanor and a customer-first mindset
Responsibilities
- Respond to customer inquiries via phone, email, and internal ticketing systems
- Resolve customer complaints efficiently and professionally
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal departments to address customer needs
- Identify and escalate priority issues when necessary
- Follow communication procedures, guidelines, and policies
- Assist in updating FAQs and support resources
Preferred Qualifications
- Associate’s or Bachelor’s degree preferred