Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Akron, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving ability and attention to detail
- Ability to multitask and work efficiently under pressure
- Proficient with basic computer systems and data entry
Responsibilities
- Handle incoming calls and respond to customer inquiries in a professional and timely manner
- Resolve product or service issues by clarifying complaints and providing appropriate solutions
- Maintain accurate records of customer interactions and transactions
- Support other departments by relaying feedback or requests from customers
- Follow communication procedures, guidelines, and policies
- Provide general administrative assistance to the customer service team as needed
Preferred Qualifications
- Previous experience in a customer service or administrative role is a plus
- Associate degree preferred