Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Louisville, KY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong written and verbal communication skills
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Problem-solving mindset with attention to detail
Responsibilities
- Respond to customer inquiries via email and live chat in a timely and professional manner
- Provide accurate information regarding products and services
- Troubleshoot customer issues and escalate when necessary
- Maintain clear and organized records of customer interactions
- Collaborate with internal teams to improve customer experience
- Assist in developing and refining support procedures to enhance efficiency
- Ensure customer satisfaction by delivering quality service and solutions
Preferred Qualifications
- Experience in customer service or a similar role is preferred
- Proficiency in using support software and CRM systems is a plus