Customer Support Analyst
| Company | ABC Supply Co |
|---|---|
| Location | Rockford, IL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- 1-2 years Help Desk or Customer Service experience
- Excellent Customer Service skills are required
- Self-Motivated
- Time Management Skills
- Detail orientated & thorough
- Great Organization and Research Skills
- Experience with accepting large volumes of incoming calls and emails
Responsibilities
- Responsible for handling routine customer service inquiries via phone, chat, and email
- Research and communicate findings of customer payments, short pays and cash application details to the proper department and/or customer
- Accepts and processes customer payments
- Offer guidance on processes and troubleshoot common questions on programs and systems used
- Additional duties as assigned
Preferred Qualifications
-
No preferred qualifications provided.