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Customer Support Agent
| Company | Zipline |
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| Location | Richardson, TX, USA |
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| Salary | $33 – $34 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2+ years in customer support or similar role
- Strong verbal and written communication skills
- Problem-solving and troubleshooting skills, with a keen attention to detail
- Ability to work independently as well as part of a collaborative team
- Ability to work with flexible schedules, that may include nights and weekends
- Experience with customer support software (CRM, Ticketing systems)
- Patience and an ability to adapt your communication style to best suit the needs of the customer
- Ability to multitask, prioritize, and manage time effectively
Responsibilities
- Respond to inbound customer and partner inquiries through phone, email, and chat channels
- Provide accurate, valid, and complete information by utilizing available resources and knowledge bases
- Diagnose and troubleshoot issues across our hardware, software, and customer accounts, identifying the root cause and determining the best solution
- Escalate issues to the appropriate internal teams while ensuring clear communication and closing the loop with the customer
- Demonstrate empathy while resolving customer complaints
- Develop and maintain a thorough understanding of our products, services, systems, and policies to provide reliable support and resolutions
- Record and track customer interactions, issues, and resolutions within Zipline systems, ensuring proper documentation
- Collaborate with team members, leads, and other departments to continuously improve the customer experience and resolve any gaps in the support process
Preferred Qualifications
No preferred qualifications provided.
