Customer Support
| Company | Candid Health |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA, Denver, CO, USA |
| Salary | $70000 – $125000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3-6 years of experience within healthtech support
- Familiarity with insurance claims processing
- Excellent written communication skills, with both customers and coworkers
- Able to quickly prioritize new tasks against competing tasks
- Able to creatively troubleshoot customer issues where there may be no precedent or SOP
- Operate with utmost professionalism, respect, and empathy for the customer
- Proactive and with a bias towards action
- Thorough attention to detail, especially where data security is concerned
- Comfortable asking questions and asking for help
Responsibilities
- Provide high quality support that meets designated SLAs on Level 1 (L1) support inquiries from Candid’s customers
- Work cross functionally with Product, Engineering, Operations, and Billing teams to ensure tickets are answered quickly and accurately
- Drive the Support team’s internal efficiency by creating SOPs for Support team workflows
- Proactively identify improvement areas within Support team internal operations and cross-functional collaboration operations
- Proactively identify opportunities to improve the Support team’s support quality
Preferred Qualifications
-
No preferred qualifications provided.