Customer Supply Chain Manager

4+ years’ experience related to supply chain, order fulfillment, customer service and/or demand & supply planning; preferably in the alcohol/beverage industry
Bachelor’s Degree in Industrial Engineering, Supply Chain, Business Administration, Finance or related degree preferred
Advanced proficiency in MS Excel required
Preferred experience Tableau, SQL/MS Access, and other planning tools
Skilled at analyzing data points & reporting in all forms, structuring processes, and managing expectations with senior stakeholders
Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgement, common sense and resourcefulness
Adapts and thrives in a demanding, start-up, fast-paced environment
Possesses a high level of critical thinking with the ability to comprehend the short & long term business decisions beyond the numbers
Operates with a high level of professionalism and integrity, including dealing with confidential information
High attention to detail and accuracy

Serve as the primary point of contact for order-related inquiries, delivery issues, and service escalations, driving rapid resolution and clear communication.
Build and maintain strong relationships with distributor partners and 3PLs, ensuring expectations are managed and exceeded at every stage of the fulfillment process.
Develop and implement customer service SOPs to ensure consistent, high-quality support and accountability across all order touchpoints.
Partner with internal stakeholders (sales, operations, finance) to support order invoicing, credits, returns, and other post-delivery issues.
Build tools and systems to track and report service performance, creating visibility for internal teams and external partners.
Oversee end-to-end order fulfillment, ensuring accurate, compliant, and timely delivery of hemp beverages across multiple states and regions.
Proactively identify operational gaps or inefficiencies and lead cross-functional initiatives to improve systems, data flows, and service capabilities.
Build tools and systems to track KPIs such as aging orders, inventory freshness, weeks of supply, TONUs, etc.
Partner with sales, supply planning, and transportation to align supply chain execution with business goals, seasonal demand, and/or promotional programs.
Collaborate with the sales, e-commerce, and marketing teams to align on a consensus demand forecast.
Review market demand forecasts against inventory levels and flag any imbalances to ensure demand is appropriately met.

Must pass any and all required background checks
Must be and remain compliant with all legal or company regulations for working in the industry
Must possess valid driver’s license
Must be a minimum of 21 years of age
Travel: Up to 25%
Location: Chicago – Hybrid remote/ in office 2-3 days/week