Customer Supply Chain Account Representative
| Company | Occidental Petroleum |
|---|---|
| Location | Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Must have a Bachelor’s Degree and two year’s of relevant experience OR Bachelor’s Degree in Supply Chain Management.
- Proficiency in Microsoft Office Applications.
Responsibilities
- Responsible for representing OxyChem’s high standards of business conduct, creating an exceptional customer experience, and promoting a strong culture of safety excellence and environmental stewardship.
- Serve as a primary interface between OxyChem and corporate US and Canadian customers.
- Collaborate closely with OxyChem Sales Team and Supply Chain functions to onboard new customers and promote a strong customer-supplier relationship with customers.
- Drive internal activities associated with product delivery requests from order entry in SAP, through shipment and invoicing until customer satisfaction is achieved.
- Obtain and maintain essential customer and business critical information in multi-systems.
- Establish a strong internal network across OxyChem departments to leverage knowledge of internal business processes in order to serve as a central resource for communicating with customers.
- Demonstrate critical thinking skills and perseverance when taking action to overcome obstacles throughout the order to cash process.
- Communicate financial information pertaining to invoices and billing formulas in addition to resolving invoice discrepancies.
- Champion customer needs within OxyChem Supply Chain organization by communicating customer expectations, forecasted product demand, delivery disruptions and customer satisfaction data.
- Maintain a working knowledge of motor, rail, water and pipeline transportation processes and systems to support assigned accounts.
- Develop an understanding of supply chain fundamentals in inventory management, warehousing, and logistics processes and systems.
- Report customer issues to management and internal teams in the Customer Relationship Management (CRM) system.
- Promote the adoption of key customer service offerings such as vendor managed inventory, ecommerce, online self-service, and paperless orders.
- Administers OxyChem business policies relating to sales orders including lead-time requirements, order control programs, and Sarbanes-Oxley (SOX) compliance.
- Participates on special project and process improvement teams.
Preferred Qualifications
- Enterprise Resources Planning software (SAP/ERP) and Customer Relationship Management (MSDynamics) system preferred.
- Knowledge of order processing, billing, manufacturing, transportation, and logistics processes preferred.
- Professional communication skills (both written and verbal)
- Able to work well in a team environment.
- Detail-oriented, analytical and organized with strong customer focus and an aptitude for problem-solving and multi-tasking.
- Demonstrated interpersonal and influencing skills.