Customer Success Specialist – Enterprise
| Company | Canary Technologies |
|---|---|
| Location | New York, NY, USA |
| Salary | $65000 – $75000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 0-2 years of experience in customer success, account management, or a related customer-facing role (experience in a high-growth startup is a plus)
- Strong verbal and written communication skills: you can clearly explain ideas and build strong relationships with customers
- A quick learner who thrives in fast-paced environments and can execute with urgency
- Detail-oriented and highly organized, with the ability to manage multiple tasks at once
- Passionate about building a career in Customer Success and eager to grow within a high-growth company
Responsibilities
- Support Enterprise Customer Success Managers (CSMs) in deploying Canary’s solutions across major hotel brands
- Engage directly with hotel teams to ensure they are successfully adopting our products and seeing continuous value
- Act as the voice of the customer, gathering insights and feedback to help shape our products and services
- Track and drive product adoption, ensuring customers are using Canary solutions effectively
- Assist in account operations, such as data tracking, reporting, and managing customer inquiries
- Work cross-functionally with teams across Canary, including Sales, Product, and Support, to enhance customer experience and drive success.
Preferred Qualifications
-
No preferred qualifications provided.