Customer Success Specialist
| Company | Jamf |
|---|---|
| Location | Eau Claire, WI, USA, Austin, TX, USA, Minneapolis, MN, USA |
| Salary | $24.42 – $52.02 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Minimum of 2 years proven ability to communicate technical topics to both technical and non-technical audiences (Required)
- Minimum of 2 years experience with customer interaction in an online or email setting (Required)
- Minimum of 1 year experience successfully supporting enterprise technology in production environments (Required)
- Working knowledge of macOS and iOS (Required)
- High School Diploma / GED Equivalent (Required)
- Participation in ongoing security training is mandatory.
- Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.
Responsibilities
- Assists customers in the adoption of Jamf’s products
- Works with customers via web conference and email to understand critical goals, challenges, and key outcomes for the Jamf Portfolio in their organization
- Creates a plan with customers to achieve their end goals ensuring success with Apple and Jamf
- Ensures customers minimize time to value with the Jamf products they have purchased by providing thorough service and training
- Onboards customers by providing training to ensure implementation and adoption of Jamf products is successful
- Identifies and facilitates opportunities for customer growth and engagement with Jamf
- Works cross departmentally providing customer feedback to other departments to improve the whole product experience
- Understands and promotes the value of Jamf products and services to customers
- Other duties and special projects as assigned
Preferred Qualifications
- Minimum of 1 year experience in a Customer Service role (Preferred)
- Minimum of 1 year experience using SalesForce.com (or alternative CRM platform)(Preferred)
- 4 Year / bachelor’s degree (Preferred)
- Jamf’s Tech and Admin level certifications (Preferred)