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Customer Success Specialist
| Company | EliseAI |
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| Location | New York, NY, USA |
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| Salary | $70000 – $90000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 1–3 years of professional experience in customer-facing, project coordination, or support roles
- Strong communication skills and a clear, organized working style
- Comfortable navigating ambiguity and collaborating across multiple teams
- Interest in growing into a full Customer Success Manager role over time
- Eagerness to develop deep product expertise to better support customer outcomes
Responsibilities
- Partner with Customer Success Managers to onboard customers, aligning on key goals and ensuring successful implementation
- Develop deep knowledge of the EliseAI platform to guide customers effectively and provide insight-driven recommendations
- Proactively engage with customers to drive product adoption, satisfaction, and long-term retention
- Monitor usage data, feedback, and health metrics using tools like PlanHat, Zendesk, and Slack to identify risks and opportunities; share insights and recommend action plans
- Host and support onboarding webinars, customer training sessions, and other scaled engagement initiatives
- Collaborate cross-functionally with Product, Support, and Sales teams to troubleshoot issues and advocate for customer needs
- Recommend and help implement process improvements to increase team efficiency and elevate the customer experience
- Contribute to Customer Success strategy by identifying patterns, risks, gaps, and scalable practices that benefit the broader customer base and help customers realize success and ROI
Preferred Qualifications
- Experience in SaaS, real estate, or healthcare industries is a plus
- Familiarity with tools like PlanHat, Zendesk, Slack, or similar platforms is a plus
