Customer Success Specialist
| Company | Realtor.com |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $24.08 – $24.08 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills
- Read and Speak English fluently, an additional language is a bonus but not essential (Spanish)
- Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy
- Confident communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion
- Customer-focused, you value customer engagement and advocacy with an interest in relationship management
- Self-motivated, ambitious, driven, and goal-oriented
- Organized, independent, resourceful, and diligent
- Ability to collect and input data while fielding questions and speaking with consumers
- Tech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc
- Sufficient internet connection to sustain 8-10 hours of internet use, i.e. dialing the phone, video conferencing, and online training
- Interested in real estate, real estate lead generation, and real estate knowledge
Responsibilities
- Represent realtor.com in a professional manner. i.e. by phone, email and text message communication
- Make 300+ outbound and inbound warm dials daily to identify clients’ real estate transaction needs and respond by providing superior service and resolution
- Work in a collaborative team atmosphere and independently
- Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records
- Scheduling flexibility is required as some shifts require late evening or weekend hours
Preferred Qualifications
- Welcome a challenge and your competitive spirit drives you to win in performance metrics
- Always on time and only missing work when pre-planned with your manager. Attendance is important to us
- Find it easy to learn new skills and tasks
- Thrive in an open transparent environment, where feedback and coaching are seen as gifts
- Not afraid to ask for help and are quick to offer support when others need it
- Come to win every day with a great attitude with a focus on team collaboration and team leadership