Customer Success & Retention Specialist
| Company | Hear.com |
|---|---|
| Location | Texas, USA |
| Salary | $23 – $23 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Great Empathy & Customer-Centric Mindset: A natural ability to understand and connect with customers. You genuinely care about customers and focus on providing the best solutions, knowing that success follows.
- Growth Mindset: Strong work ethic and desire to learn, adapt, and improve. You’re not intimidated by learning new systems/technology – we work with Salesforce, Twilio, along with Zoom, Outlook and Chrome.
- Reliable Network Connectivity: You must be able to hardwire to your home network and your download speed must be above 100Mbps and upload speed above 20Mbps.
Responsibilities
- Provide excellent customer service during each call with customers
- Be a retention hero — identify at-risk customers and work your magic to rebuild trust, offer solutions, and keep them with us
- Contribute towards successful achievement of customer service KPI’s (i.e. call time, first call resolution, customer retention and customer satisfaction)
- Handle high call volume – Inbound, Outbound, Email/Chat support
- Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service
- Develop individual based solutions on the requirements of the customer
- Be able to act as the liaison between customers, Partner’s, and Sales Consultants
- Communicate with team to ensure a smooth experience for our customers
- Provide knowledge and in-depth advice for hearing loss
Preferred Qualifications
-
No preferred qualifications provided.