Customer Success Manager - Technical Project Manager

Customer Success Manager – Technical Project Manager

4+ years in Customer Success, Technical Project Management, Sales Engineer, or Implementation roles—ideally in B2B SaaS or fintech.
Experience managing enterprise accounts with complex onboarding and integration needs.
Exceptional project management skills; able to drive timelines and coordinate across internal and external teams.
Strong communication skills (written and verbal), with experience engaging senior client stakeholders.
Comfort with technical concepts
Proven ability to synthesize customer needs into actionable insights for product and delivery teams.
High ownership mindset—takes initiative and thrives in ambiguity.
Based in Better’s NYC HQ with significant travel to client sites (up to 100% travel).

Lead end-to-end onboarding for new enterprise clients.
Partner with Product and Engineering to launch Tinman within complex lender workflows.
Act as the day-to-day lead for a portfolio of high-value customers.
Develop success plans, align with client goals, and proactively manage risks, escalations, and expansions into new loan products.
Build trusted advisor relationships with client stakeholders—from ops leaders to compliance teams to C-suite decision makers.
Serve as the voice of the customer within Better and the SaaS organization.
Contribute to the creation of implementation guides and success frameworks that will scale as Tinman grows.
Work closely with Sales, Biz Dev, Product, Engineering, Compliance, Marketing, Ops and Support to ensure seamless handoffs, aligned communication, and shared success metrics.
Partner with clients to identify new use cases, expansion opportunities, and adoption gaps.