Customer Success Manager - Strategics

Customer Success Manager – Strategics

8+ years of experience in a customer success (or similar) role, preferably working with a technical enterprise product
5+ years managing relationships with large, global, and complex organizations
Experience working with global 1000 Enterprise customers with multiple stakeholders
Highly skilled at building deep and broad relationships across a complex, matrixed organization
Exceptional presentation and communication skills, particularly when engaging with executives and leaders
Ability to proactively identify pain points in the product and with customers
Humble attitude, eagerness to help others, and desire to acquire knowledge to succeed
Strong problem-solving skills, adept at frequent context switching, and effective management of multiple projects

Advise and partner with the world’s largest and most complex enterprises to drive AI adoption and business transformation with OpenAI’s offerings
Create and implement customer success plans that outline goals, potential challenges, KPIs, and timelines
Travel ~15% of the time to develop and nurture strong customer relationships
Strategize and execute initiatives to deliver an exceptional customer experience
Own the relationship with Product for these largest customers who are pushing the product’s boundaries
Work with our Partnerships team on our partner strategy and model with third parties and system integrators
Be an AI thought leader with customers and pair this with deep industry specific expertise
Implement and run use case development and enablement sessions that can scale across multiple regions and lines of business
Gather and relay customer feedback to internal stakeholders
Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale
Anticipate at-risk renewals or user churn and collaborate with relevant internal teams to devise corrective action plans
Foster customer advocacy and facilitate customer testimonials and case studies