Customer Success Manager - Research Consulting

Customer Success Manager – Research Consulting

2+ years of experience in quantitative research methodologies
3+ years of experience in a technical, consulting, or client-facing role
Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers while prioritizing and meeting deadlines
Deep understanding of research and ability to scope appropriate market research programs to satisfy customer needs or pain points
Comfort in working both autonomously and collaboratively
Ability to articulate research methodologies and technical concepts to a non-technical audience
Familiarity with software and front-end development
Track record of success in building customer relationships at multiple levels of a clients’ organization

Collaborate with customers to define business requirements, understand challenges, and translate their vision into value-based solutions
Provide proactive thought leadership and contribute to a growing knowledge network of best practices and methodologies that improve the effectiveness of our team and the information available to our clients
Prescribe end-to-end research requests by overseeing discovery, scoping, and coordinating with the Edge delivery teams for successful implementation of Edge subscription offerings (including top-notch knowledge and expertise on synthetic sample delivery)
Maintain polished communication with clients, ensuring timely responses and effective follow-through on issues and escalations to build long-term partnerships
Work closely with Edge Account Executives and Delivery teams to build account strategies, accelerate growth, and ensure recommended solutions lead to impactful insights
Develop educational content to help users maximize Edge data solutions and effectively communicate the product roadmap expectations