Customer Success Manager – Mid-Market
| Company | Affinity |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA |
| Salary | $115000 – $150000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience as a Customer Success Manager, Account Manager, or similar role.
- Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting.
- Experience managing accounts and renewals, upsell opportunities, and identifying growth opportunities
- Excellent interpersonal skills with a history of building strong business relationships.
- Influential communicator with experience presenting to small and large audiences.
- Proficient in organization, account prioritization, and time management.
- Ability to orchestrate cross-functional resources to ensure the success of clients.
- Excited by the startup environment; wanting to contribute to fine-tuning the structure and process to scale the customer success team.
- Thrive in dynamic, fast-paced environments, embracing ambiguity and helping shape foundational strategies.
Responsibilities
- Own a book of Affinity’s Mid-Market customers driving renewals and upsell for these accounts.
- Serve as a Customer Advocate: build a strategy to manage the engagement and success of clients.
- Act as a trusted advisor to customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product.
- Become a product expert: Develop best practices to share with clients, helping them best leverage Affinity’s full functionality.
- Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap.
Preferred Qualifications
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No preferred qualifications provided.