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Customer Success Manager – Majors
| Company | Flock Safety |
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| Location | San Diego, CA, USA |
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| Salary | $110000 – $135000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years experience in a customer success or account management role
- Proven ability to build and manage relationships, internally and externally (preferably in a SaaS environment)
- Comfortable with de-escalation management and navigating tough conversations with a solutions-oriented mindset
- Highly adaptable individual who embraces change and knows how to pivot when confronted with new challenges
- Communicates clearly and concisely about both technical and non-technical subject matter
- Diplomatic, tactful and poised under pressure, with a high comfort with ambiguity
- Demonstrate strong follow-through and ability to self-manage multiple tasks and projects at once
- Passionate about Customer Success; the people, the relationships, and the interactions that drive mutually beneficial results
- Team player that contributes positively to overall team morale and company culture
- Willingness to travel
Responsibilities
- Strategically partner and deliver value to 50-60 of our largest and most influential customers
- Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts
- Ensure early product understanding and customer adoption via in person trainings, optimization calls, and providing best practices
- Ability to build relationships and trust with multiple stakeholders within each department
- Create raving promoters – we have a product that our customers truly love; it’s your opportunity to ensure our largest customers are seeing value from it
- Drive growth in surrounding markets with referrals and references
- Be an internal customer champion (because no one knows them as well as you do!) – effectively communicating thoughtful and actionable feedback to teams across Flock (i.e. Product, Sales, Marketing) to help drive amazing customer experiences and enable market growth
- Translate software functionality into terms that any customer can understand
Preferred Qualifications
No preferred qualifications provided.
