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Customer Success Manager – Google Marketing Platform
| Company | Google |
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| Location | Chicago, IL, USA |
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| Salary | $103000 – $148000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing role, or 3 years of experience with an advanced degree.
Responsibilities
- Maintain deep relationships with agency clients, understand their challenges and needs in order to better enable their success with the tools and create learning agendas for client onboarding and ongoing enablement.
- Lead scaled trainings, in-depth search product sessions, and account-specific activation sessions in partnership with AE to drive business, or platform/feature adoption and error mitigation.
- Drive business by supporting agency in building and launching effective media campaigns.
- Answer agency inbound questions, platforms usage and features and escalate to resolve technical roadblocks and serve as a liaison between clients and product, communicate product roadmaps and customer feedback.
- Build and maintain a strong knowledge of Google Marketing Platform product capabilities, how they integrate with one another and increasingly how they work with Google Cloud.
Preferred Qualifications
- 3 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies.
- 2 years of project management experience, working in a complex, matrixed organization.
- Experience working for or with agencies.
- Experience in marketing with Ads, Analytics, and third-party measurement and App platforms.
- Experience in digital advertising sales, platform sales, product marketing, or product/project management.
- Ability to build and develop customer relationships and present solutions, within competitive sales situations.
