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Customer Success Manager – Fusion by Stoke Space
| Company | Stoke Space |
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| Location | Kent, WA, USA |
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| Salary | $95100 – $143000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- 3-5 years of professional experience in B2B SaaS, with a focus on design-to-manufacturing solution.
- Experience in customer-facing roles, such as customer success, account management, or sales engineering
- Strong understanding of MES, ERP, and PLM systems, with experience implementing or supporting these systems
- Experience working with manufacturing or engineering organizations, preferably in industries such as aerospace, defense, or energy
- Excellent communication and interpersonal skills, with the ability to work with a range of audiences
- Strong analytical and problem-solving skills, with the ability to understand customer challenges and develop effective solutions
- Ability to travel extensively (50%+)
Responsibilities
- Account Management: Proactively manage client relationships to ensure renewals, reference-ability, and facilitate expansion opportunities alongside sales.
- Drive Product Adoption & Demonstrate Business Value: Drive the adoption of our solution within the Customer’s user base and assist the Customer to realize the business value.
- Product & Domain Expertise: Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This expertise in the design-to-manufacturing cycle and corresponding use cases.
- Customer Satisfaction & Risk Management: Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations effectively.
- Customer Advocacy: Gather Customer’s feedback about products, their use-cases, and channel effectively to drive product capabilities.
- Customer Onboarding: Assist the Customer with deployment planning, best practices deployment approach, and proactive management of risks to facilitate a rapid value realization for the solution.
- Collaboration: Collaborate effectively with internal teams, including development and product teams in different time zones, to address customer issues.
- Product Knowledge: Roll up your sleeves to learn everything about the product and how it’s deployed to ensure in-depth quality conversations with the customer.
Preferred Qualifications
No preferred qualifications provided.
