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Customer Success Manager – Enterprise
| Company | Secoda |
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| Location | Toronto, ON, Canada |
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| Salary | $110000 – $125000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5-7+ years of experience in customer facing advisory/consultancy roles, ideally at a SaaS company
- Proven track record in a quota-carrying role of supporting sales teams in achieving targets
- Strong blend of communication, presentation, and negotiation skills to be a customer-facing ambassador for Secoda’s enterprise customers
- Passion for helping people solve problems and proven ability to understand changing technologies
- Ability to work collaboratively and cross-functionally in a fast-moving environment
- Proficiency in translating complex technical information into simple terms for non-technical stakeholders
Responsibilities
- Operate as the point of contact and deliver the highest level of customer experience and support to both customers
- Work closely with our customers to make sure they are enabled successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows
- Develop close relationships with Secoda’s customers, in order to understand their use cases and technical challenges, and help them achieve the greatest value from our products
- Gauge customer levels of engagement with Secoda and provide feedback to internal stakeholders regarding product improvements
- Coordinate and engage with Sales, Customer Support & Success, Engineering, and Product to ensure that customers have the best Secoda experience possible
Preferred Qualifications
- Technical understanding of MDS and data discovery tools
