Customer Success Manager/ Director – Agentforce
| Company | Salesforce |
|---|---|
| Location | Seattle, WA, USA, Indianapolis, IN, USA, Chicago, IL, USA, Bellevue, WA, USA, Atlanta, GA, USA |
| Salary | $185500 – $268900 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant)
- Minimum of 8+ years in Customer Success, Technical Account Management, Consulting, or equivalent experience
- Demonstrated ability to work with C-level executives and lead conversations at the intersection of technology and business outcomes
- Strong technical fluency across AI, CRM, data platforms, and digital engagement strategies
- Deep understanding of Salesforce’s ecosystem, products, and best practices
- Proven track record leading efforts across large, cross-functional teams to drive customer success
- Exceptional communication, presentation, and influence skills at all organizational levels
- Experience managing escalations and resolving critical customer situations
Responsibilities
- Orchestrate all Agentforce and Customer Success Plan deliverables, ensuring customer experience, renewals, and expansion
- Forge deep relationships with executive sponsors, business, and IT leaders; proactively surface value realization and growth opportunities
- Launch and execute Agentforce-specific Customer Success Plans; renew and expand across customers
- Provide expert guidance on autonomous agent strategy, activation, optimization, and scaling
- Proactively manage risks and urgent escalations, partnering across internal Salesforce teams to swiftly resolve challenges
- Monitor market and customer trends around autonomous agents, AI, and data cloud to inform strategic motions
- Track and communicate customer health metrics, customer success scores, and overall loyalty insights
Preferred Qualifications
- Salesforce Certifications: AI Associate, AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant
- Knowledge of modern cloud data platforms (Snowflake, Databricks, BigQuery, RedShift) and AI tools (Python, R, Jupyter)
- Passion for helping customers drive business outcomes through AI, automation, and data
- Previous experience working with enterprise customers and scaling innovation initiatives