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Customer Success Manager – Direct
| Company | Axon |
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| Location | Seattle, WA, USA |
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| Salary | $55000 – $88000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- Bachelor’s degree or equivalent experience
- 3+ years’ experience in a customer-facing role
- Proven track record of successfully building and nurturing customer relationships
- Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Demonstrated ability to deal with change and excel in high-stress situations
Responsibilities
- Serve as the main point of contact for a broad portfolio of customers to provide day-to-day support
- Conduct regular training webinars and calls
- Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
- Learn and share industry best practices in order to solve customer needs
- Work with Axon’s Support team and other cross-functional teams to manage customer escalations
Preferred Qualifications
No preferred qualifications provided.
