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Customer Success Manager
| Company | Comulate |
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| Location | San Francisco, CA, USA |
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| Salary | $140000 – $160000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2+ years of experience serving mid-market companies in a B2B across support, success, and implementations
- Ability to create efficient & repeatable processes to build personal relationships with dozens of customers, while minimizing administrative overhead
- Curiosity and ability to confront confusion by asking questions
- Detail-oriented with strong communication skills to build trust with customers and team members
- Natural agency and proactivity in ensuring customer success, with strong intuition and reasoning skills
Responsibilities
- Partner directly with customers throughout their post-sale journey, spanning implementation, onboarding/training, scaling, and growth
- Develop deep relationships with champions, earning their trust as a product and solution-space expert
- Be the voice of the customer within company walls, advocating for customer needs internally
- Collaborate with product, sales, and support teams to address challenges and drive product enhancements
- Partner with customers to quantify, share, and communicate the value of Comulate and stories of its impact with their organization
Preferred Qualifications
No preferred qualifications provided.
