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Customer Success Manager
| Company | Pylon |
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| Location | San Francisco, CA, USA |
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| Salary | $100000 – $160000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Located in (or will relocate to) San Francisco and excited about working in-person
- Comfortable regularly interacting with customers over chat and video
- Able to dive deep into a customer’s use case and business and recommend solutions to them
- Organized and hard working
- An interest in tinkering with the product and imagining new workflows
- Major bonus: able to create and play with data dashboards in analytics tools
Responsibilities
- Do calls with customers to help them onboard, learn best practices, educate them about new features, etc.
- Build out and manage our renewals process
- Help stand up a scaled customer success motion and everything that comes with it
- Work with engineering to build tooling and process, and convey product feedback.
- Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas
- Identify customers who are not using the product as expected and engage with them
- Dogfood Pylon for our customer success processes
Preferred Qualifications
- able to create and play with data dashboards in analytics tools
