Customer Success Manager

BA or BS degree or higher
3+ years in project management, account management, implementation, or customer success at a tech company
Background in classroom education, educational administration and large-scale implementations
Familiarity with Student Information Systems
Proficient in Salesforce, Microsoft Suite, and remote collaboration tools
Experience using and/or implementing High quality instruction materials (HQIM)
Experience working within the NYC Public Schools (NYCPS) system
Willingness to travel up to 50% of the time
Location: Must be based in the NYC Region

Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.
Serve as the primary contact for customers delivering a value-driven customer journey
Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
Partner with our customers to drive adoption, retention, and expansion by crafting success plans to achieve their goals
Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
Participate in onsite visits to support district initiatives, professional learning, and customer’s needs
Responsibilities will evolve with your ability to contribute to the team