Customer Success Manager
| Company | Overstory |
|---|---|
| Location | Northeastern United States, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience in a customer facing role
- Strong project management skills
- Ability to communicate effectively with technical and non-technical stakeholders
- Empathy and relationship-building skills
- Commercially savvy mindset
Responsibilities
- Manage 10-15 accounts primarily based in the US
- New customer onboarding, including organizing and leading the customer kick-off, discovery calls and coordinating external and internal progress calls to managing expectations and preparing customer deliveries
- Build and maintain the relationship with existing customers, understanding their evolving needs and what drives success for them
- Coordinate with the technical delivery lead to ensure feasible planning and execution
- Work closely with the product team to inform the product roadmap
- Renew contracts and grow the customer accounts
- Participate in field visits (You have a driving license)
Preferred Qualifications
- Experience working with electric utilities
- Experience working in forestry / vegetation management