Customer Success Manager

Customer Success Manager

Requirements

• Bachelor’s degree
• 2-3 years of Customer Success experience in a SaaS environment
• Proven track record of onboarding clients through complex technical challenges
• Experience managing accounts with annual contract values between $10K–$100K
• Strong organizational and time-management skills to effectively manage a large portfolio of SMB accounts
• Exceptional communication abilities, capable of building trust and rapport with diverse stakeholders
• Analytical mindset to assess client needs and develop scalable processes
• Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
• Confidence, charisma, and the ability to seize opportunities to drive growth and success
• Proficiency with technology and adaptability to dynamic environments

Responsibilities

• Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients
• Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start
• Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value
• Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap
• Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business
• Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals

Preferred Qualifications

• Familiarity with hospitality technology is a plus