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Customer Success Manager
| Company | edmentum |
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| Location | Indiana, USA |
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| Salary | $80000 – $105000 |
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| Type | Full-Time |
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| Degrees | Master’s |
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| Experience Level | Expert or higher |
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Requirements
- Master’s degree in Education strongly preferred
- 10+ years of combined experience leading education technology implementation
- Strong leadership skills, including a history of leadership in a K-12 school district
- Ability to communicate persuasively and effectively both verbally and in writing across all levels of a district, from superintendent to teacher
- Knowledge of current educational trends, research, and state-specific requirements
- Proven track record engaging in complex conversations with administrators, cabinet, and C-level leadership
- Strong listening and questioning skills to gain a strategic understanding of partner needs and challenges
- Strong understanding of curriculum and instruction
- Strong understanding of project and program management
- Ability to be broadly focused and manage multiple efforts concurrently
- Advanced risk management and contingency planning experience
- Strong analytic and problem-solving skills to help districts overcome barriers and maximize the adoption of best practices
- Ability to analyze client usage and student progress and performance data to make data-driven recommendations
- Confidence to identify and communicate implementation missteps with clients
- Ability to work in fast-paced, changing, and ambiguous environments
- Self-motivated, proactive individual who thrives on doing a job well, exhibits passion, enthusiasm, and a positive outlook
- Passion for driving change in education
- Ability to travel up to 65%
- Must live in Indiana
Responsibilities
- Be a subject matter expert who owns the implementation of program outcomes from start to finish.
- Design client-facing implementation plans and timelines by learning about client resources, conducting a needs analysis, and determining goals and evaluation metrics.
- Serve as an escalation point to facilitate the resolution of unexpected issues.
- Develop and communicate risk management plans as needed to ensure successful implementation outcomes.
- Prioritize efforts based on risk, growth, strategic value, and renewal timeframe.
- Monitor and maintain high levels of customer satisfaction, while managing expectations.
- Increase adoption of Edmentum programs by providing strategic thought partnership.
- Ensure all stakeholders have a 360-degree view of customer health.
- Support sales by demonstrating credibility and high levels of expertise in meetings.
Preferred Qualifications
No preferred qualifications provided.
