Customer Success Manager

3-5 years of experience in customer success management, account management, or equivalent within a SaaS environment.
Exceptional planning and communication skills
Stellar presentation skills, client management, and written communication skills.
Experience in implementing customer solutions
Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organizational skills
Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base
Willing to travel periodically based on the business and project’s needs
Experience in cybersecurity is a plus

Partner with our customers to ensure effective onboarding, where you will walk them through our customer lifecycle, agree upon outcomes, and work towards those success criteria
Train clients on how they and their teams will get the most out of our product suite
Set strategies for the customer, put in place objectives and measure success
Collaborate with our professional service and customer support team to deliver a strategic vision
Identify upsell and cross-sell opportunities and partner with sales to help them close opportunities
Run customer success reviews with your clients to ensure value is understood at an executive level