Customer Success Manager

8+ years of customer-facing experience in SaaS or AI, with a strong background in customer success, account management, consulting, or implementation.
Proven success in managing complex enterprise accounts and developing long-term customer relationships.
Comfort with measuring outcomes and leveraging business intelligence tools to track success metrics and optimize performance.
A passion for customer success with the ability to empathize, problem-solve, and provide proactive solutions that drive business results.
Exceptional verbal and written communication skills, with the ability to influence and collaborate across teams and at all levels of an organization.
Willingness to travel for in-person meetings with key clients as required.
A commitment to ASAPP’s core values of Ownership and Excellence, with a drive for continuous learning and feedback.

Serve as the primary point of contact for enterprise-level accounts, guiding customers through the entire post-implementation journey to maximize product adoption and ROI.
Build strong C-level and executive relationships, championing your customer’s needs within ASAPP while also acting as a bridge between product teams and customers.
Collaborate with clients to define measurable success metrics, align on business goals, and ensure ASAPP’s AI solutions consistently deliver value.
Focus on both customer retention and account growth, proactively identifying opportunities to expand the partnership and drive additional value.
Work closely with product, engineering, and support teams to identify and resolve any challenges, and provide actionable feedback that helps refine our offerings.
Develop and execute strategic account plans that align with customer objectives, ensuring continued engagement and positive outcomes.
Monitor account health, anticipate risks, and collaborate with internal teams to implement solutions or mitigation strategies to keep the customer on track.
Empower customers to leverage ASAPP’s full suite of solutions by providing product training, best practices, and continuous support.