Customer Success Manager
| Company | Ataccama |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3+ years of work experience in customer-facing roles in Customer Success, Consulting, Pre Sales, Professional Services, Technical Project Management or Technical Account Management, ideally in the PaaS / SaaS environment.
- Technical background and experience to become a true trusted advisor to customers in getting value out of our data quality/governance /MDM platform.
- Understanding of the nuanced relationship between customer health and all cross-functional aspects such as product features, issue remediation, or marketing events engagement.
- Experience coordinating enterprise software onboarding, adoption, customer satisfaction, or churn mitigation strategies with Professional Services, Sales and Product teams.
- Experience working with enterprise customers and managing complex customer relationships.
- Exceptional communicator, negotiator and problem-solver.
- Ability to work independently and prioritize multiple tasks effectively.
Responsibilities
- Act as a trusted advisor to a portfolio of customers in North America and help them gain value from Ataccama, drive retention, adoption, and growth, as well as secure customer advocacy.
- Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention and expansion.
- Drive customer awareness of product features and Ataccama services to maximize adoption and realize value from Ataccama solutions.
- Develop and maintain strong, multi-level relationships with each customer in your portfolio.
- Partner with customer-facing teams to develop strategic and technical plans that help customers achieve their business objectives. Manage the implementation of these plans including the tracking of objectives, stakeholders, milestones, risks, and metrics, while effectively carrying out customer-success strategies and best practice.
- Engage in consistent, proactive customer and partner meetings to positively impact customer loyalty and revenue growth.
- Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure.
- Be the voice of the customer (VOC) inside of Ataccama, communicate customer feedback and requirements, including documenting, quantifying and prioritizing feedback to align the Ataccama teams to meet the customer’s needs.
- Work closely with the Product, Support, Services, Security, Engineering and other teams to streamline and prioritize work needed for customer success.
Preferred Qualifications
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No preferred qualifications provided.