Customer Success Manager
| Company | Loop |
|---|---|
| Location | Chicago, IL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 2+ years of work experience in customer success, account management, operations, or sales in the logistics/transportation industry
- Proven ability to build strong customer relationships and effectively navigate challenging situations
- Passion for technology and solving unstructured analytical problems
- Obsessive attention to detail with a solution mindset
- Excellent written & spoken communication skills
Responsibilities
- Ensure customers maximize value from Loop through data-driven insights, product adoption, and overall satisfaction
- Analyze customer data in partnership with Strategy & Ops to provide strategic recommendations that optimize freight audit and payment processes
- Lead Executive Business Reviews (EBRs) and regular check-ins, delivering actionable insights to drive efficiency and cost savings
- Identify expansion opportunities and develop account plans to ensure customer retention and growth
- Serve as a trusted advisor, helping customers capture more cost savings and increase ROI
- Advocate for customers by sharing feedback with Product, Engineering, and Operations to enhance platform functionality
- Support customers in managing billing disputes, claims, and payment exceptions, ensuring seamless financial operations
- Proactively identify process improvements that increase customer efficiency and product value
- Collaborate with cross-functional teams—including Sales, Product, Marketing, and Engineering—to communicate product capabilities and customer needs effectively
Preferred Qualifications
- 2+ years of work experience in customer success, account management, operations, or sales in the logistics/transportation industry is preferred